Why is it crucial for employees to understand the nutritional information of menu items?

Understanding the nutritional information of menu items is essential for employees, particularly to assist customers with dietary restrictions and health preferences. This knowledge enables staff to provide informed recommendations to customers who may have allergies, require special diets, or are seeking healthier options. Being able to discuss nutritional content allows employees to effectively cater to individual needs, ensuring customer satisfaction and safety. By doing so, employees can build trust and create a positive dining experience for those who prioritize their health or have specific dietary requirements. This understanding ultimately enhances the customer service experience and supports the business's reputation as a caring and knowledgeable establishment.