What should you say when a customer inquires about MSG in the food?

When addressing a customer's inquiry about MSG in food, the most accurate response emphasizes transparency about ingredients. Stating that "We do not add MSG, but some ingredients may contain it" acknowledges that while MSG is not an intentional additive to the meals prepared, there could be instances where certain suppliers or pre-packaged items used in the dishes might naturally contain MSG or have MSG as part of their composition.

This approach is helpful for customers who may be sensitive to MSG or have concerns about its inclusion in their meals. It ensures that you provide honest information without misleading customers, reinforcing trust in your establishment. This answer also aligns with food labeling standards and best practices in the industry, where it's important to inform customers of potential allergens or additives that could be in the food they are consuming. Offering this complete perspective shows a commitment to customer satisfaction and health, making it the most appropriate choice in this scenario.