What should an employee do if they are unsure about a food item?

When an employee is unsure about a food item, the best course of action is to ask a supervisor or consult the menu guide. This approach not only ensures accurate information about the ingredient and preparation methods but also maintains the standards of customer service and safety associated with the brand. Knowledge of menu items is vital for answering customer inquiries effectively and ensuring that dietary restrictions are honored, which is an important aspect of providing a positive dining experience. Relying on a supervisor or an official menu guide guarantees that the information is accurate and aligns with company policies. This action enhances the employee's knowledge and confidence, ultimately contributing to better service and customer satisfaction.