What is one of the first lines you should say to every guest at Panda Express?

Starting with a friendly greeting is essential in creating a positive first impression. Saying "Hello and Welcome to Panda!" sets an inviting tone right from the outset. It establishes an atmosphere of warmth and friendliness that encourages guests to feel comfortable and appreciated. This greeting effectively introduces the guests to the Panda Express experience, making them feel acknowledged as soon as they arrive.

A greeting not only reflects the values of customer service prevalent in the day-to-day operations of Panda Express but also serves to engage the customer and invite them into the brand’s environment. This initial interaction is crucial in establishing a connection, encouraging further communication, and ultimately enhancing customer satisfaction.

In contrast, other options may be more suited to different stages of the customer experience. While thanking customers or expressing appreciation are positive practices, they are often used after the initial greeting or during the conclusion of interactions. The choice to say "How can I help you?" is also a good approach, but it may lack the welcoming tone that the first greeting provides, which could be vital in ensuring a warm reception.