What does "cross-training" mean in the context of Panda Express?

Cross-training in the context of Panda Express refers to training employees to perform multiple roles within the restaurant. This approach enhances workforce flexibility, allowing employees to take on various responsibilities, whether it's cooking, serving, or managing inventory.

By having a team that is trained in multiple areas, Panda Express can ensure smooth operations even during peak times or when there are staff shortages. Employees who are skilled in various functions can easily step in to help where needed, improving efficiency and maintaining service quality. This strategy also helps in employee development, providing them with a broader skill set and increasing job satisfaction as they gain experience in different roles.

In contrast, focusing training on a single area, management roles only, or limiting training to specific shifts does not create the adaptability and comprehensive understanding of operations that cross-training aims to achieve.