How can employees effectively upsell menu items?

Employees can effectively upsell menu items by highlighting features, suggesting combos, and building rapport with customers. This approach allows team members to engage with customers in a meaningful way, enhancing their dining experience. When employees effectively communicate the unique aspects and benefits of particular dishes, they can entice customers to try new items or larger portions.

Suggesting combos not only provides customers with a convenient way to enjoy multiple items at a good value but also demonstrates the employee's knowledge of the menu, which can increase customer trust and satisfaction. Building rapport is crucial as it creates a friendly atmosphere, making customers more receptive to suggestions. When customers feel valued and understood, they are more likely to consider the recommendations made by employees.

This method is far more effective than simply offering discounts or focusing solely on expensive items, as those strategies may not foster a positive customer experience or lead to a lasting impression. Additionally, avoiding customer questions undermines engagement and can lead to missed opportunities for upselling. Thus, the strategy of enhancing communication through features, combos, and relationship-building stands out as the most effective way to encourage additional sales.