Describe the importance of menu knowledge for Panda Express employees.

Having strong menu knowledge is crucial for employees at Panda Express because it directly impacts the customer experience. When staff members are well-versed in the menu, they can provide accurate answers to customer inquiries, ensuring that diners feel informed and confident in their choices. This depth of knowledge allows employees to make personalized recommendations based on customer preferences or dietary needs, enhancing customer satisfaction and potentially increasing sales.

For instance, if a customer asks about the difference between two dishes or inquires about ingredient sourcing or spiciness, an employee with solid menu knowledge can respond with clarity and enthusiasm. This not only helps customers make informed decisions but also builds trust in the restaurant's expertise and quality.

While the other options may have some relevance to the overall functioning of a restaurant, they do not emphasize the critical role of direct customer interaction as menu knowledge does. Understanding prices is important, but without the ability to guide and engage with the customer through menu details, the overall experience diminishes. Similarly, designing new meals or managing inventory, though vital operational tasks, do not have the immediate impact on customer service that menu knowledge provides.